Customer support

Customer support: Your industrial partner

Surface treatment and painting process in general is in a constant evolution. In order to bring
personal answers and ensure you the best use of your equipment SAMES Technologies has
established a complete panel of services and adapted to all your requirements.
An advice, a quotation for repair, maintenance or intervention of a skilled technician
whatever you require, the customer service put at your disposal a team of more than 20
people able to give an answer to your need in the shortest delay.

ASSISTANCE AND TECHNICAL SUPPORT

In order to get the optimum use of your paint or powder installation, advice and expertise
from specialists are necessary. Made up of experimented people the customer service will
perform a diagnosis of your installation and will provide to you a useful technical help for the
improvement or the updating of your paint installation.
Service and assistance contracts available:

> technical assistance on site
> preventive and corrective maintenance
> renovation
> audit and optimization of the process
> remote access

Direct line in France for technical support: +33 476 41 60 60
For North America customers: go here
All other countries: please contact directly our local office.

REPAIR

Regular maintenance according to the specifications or keep your material in good
conditions is the best way to ensure a good functioning of your installation. To help you
in these matters our technicians remain at your disposal:

> for a technical advice or assistance by telephone
> to repair or check one of your standard SAMES equipment
> to perform an updating

Direct line in France for repair service: +33 476 41 60 01
For North America customers: go here
All other countries: please contact directly our local office.

Don't forget to join this return form with the product to repair.
> Download the material return form [PDF].

SPARE PARTS

Original spare parts ensure the correct functioning of your material.
Our mission is to treat all your requests for spare parts all over the world. Our purpose
is supply to you the requested part in the shortest delay and at the best price in order
to ensure the optimum use and the longest useful life of your paint and powder
equipment.
To answer to your technical request and to help you in your choices, our team remains
at your disposal.

Direct line in France for Spare parts service: +33 476 41 60 60
For North America customers: go here
All other countries: please contact directly our local office.