Job application form

Provide superior customer service to our esteemed distributors, direct customers and internal customers. Process orders and give inventory lead times, pricing and other inquiries via phone, fax and email.

• Order entry and invoicing
• Emailing order acknowledgements
• Printing and reporting on production orders
• Preparing required documentation for shipping, i.e. picking tickets
• Processing inventory, customer stock and pricing inquiries
• Investigating and resolving order discrepancies
• Issuing RA numbers for inventory returns and processing credits
• Mailing and filing invoices
• Processing back orders
• Handling incoming phone calls
• Sending out customer correspondence
• Data entry and other miscellaneous tasks as assigned

• 3+ years customer service experience and data entry
• Microsoft Office proficiency (Word, Excel, Access preferred)
• Macola order entry or similar order entry experience
• Polished phone skills; verbal and written English
• Outstanding organizational skills and razor-sharp attention to detail
• Understands the importance of high quality work within a fast-paced environment
• Ability to multitask and assist others when needed
• Awesome disposition, self-motivating work ethic, and stellar time management skills
• Manufacturing environment & international shipping experience a plus
• French speaking – highly desired but not required

• High school diploma or GED

• Office environment, desk position
• Full-time with regular overtime requirements

Sames Inc. is an equal opportunity employer. It is the policy of Sames to treat all applicants for employment and all team members in a manner that does not discriminate against them because of their race, religion, color, national origin, sex, sexual orientation, pregnancy, age, military obligation, or disability.