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Job Purpose

Provide equipment/systems installation services along with technical assistance to Sames's customer/distribution network on-site or remotely. Work with internal customers: assist within the repair department undertaking daily duties, when not assigned to a specific job, assist with miscellaneous projects as needed.

Duties and Responsibilities

• Provide Technical support for internal and external customers, in-house and in the field
• Provide equipment system installations, commissioning, along with troubleshooting activities, at customer facilities
• Validation and production support, of installed equipment / systems
• Prepare daily site / field service reports, throughout project phases
• Assist with training schools and provide training on Sames equipment and processes, at customer facilities and in house
• Repair customer equipment, following repair department procedures
• Assist with answering technical calls from the support phone line

Qualifications / Requirement

• Minimum High School Degree
• Hands-on experience and understanding with mechanical, pneumatic, and electrical equipment, measurement tools, schematics, layouts, and techniques to ensure conformance to specifications & design
• Ability to work assigned shifts / days / nights / weekends / holidays / overtime when required
• Possession of a valid driver's license, passport eligibility along with traveling internationally
• Interact with customers and contract workers
• Able to read and write in English
• Microsoft Office: Word, Outlook, Excel - proficient
• Requires travel to domestic and international sites up to 50%, often on short notice

Desired Skills

• Technical degree or bachelor's degree and/or certificate preferred
• 3 plus years of finishing / application experience
• Capable to read and understand blueprint drawings
• Ability to handle diverse assignments concurrently in a demanding environment
• Work well independently or within a team structure
• Sense of urgency with a mission to serve
• Outstanding organizational skills
• Ability to multitask in a demanding environment

Working Conditions/Physical Requirements

• Ability to lift and move 50 lbs., walk long distances through customer sites and be on your feet for extended periods
• May work in hot or cold automotive plants or labs and/or general industrial labs
• Exposure to hazardous materials; may require use of personal protective equipment
• Ability to travel by various methods: flying, driving, trains, etc.

Direct Reports

None

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status."